At only four and a half feet tall, Wilma has dark coppery, curly hair and huge brown eyes set in a heart-shaped face. She immediately catches me in her whirlwind of enthusiastic energy. Loud but not in a commanding way, she is direct, friendly, and slightly terrifying. She whisks me into my new domain, assigns me a desk near her office, and outlines my responsibilities as part of her team, thrusting a box of files at me. She believes throwing someone in at the deep end brings out their inner worth.